At City Self-Storage it is our strategy to put our customers at the heart of our business, and therefore the feedback we get from our customers at any given time, is vital to our continued development of our facilities, products and services. City Self-Storage seeks to find the best storage solution for each individual customer, whatever their storage requirement may be, and to do so with unrivalled customer service.

During the month of May 2012 City Self-Storage conducted a customer survey for all its existing customers together with professional research company Enalyzer. Approximately 3000 customers in our six markets participated in the survey.

Loyalty

  • Totally agree
  • Totally disagree

Satisfaction

  • Totally agree
  • Totally disagree

OVERALL CUSTOMER SATISFACTION

I will recommend City Self-Storage to others in my network
I would choose City Self-Storage again if I needed to rent a self storage room
Overall I am satisfied with City Self-Storage
City Self-Storage is the perfect supplier of self storage

CUSTOMER SERVICE

Employees at City Self-Storage are friendly and accommodating
Overall I get good personal service from City Self-Storage
At City Self-Storage they keep their promises
Employees at City Self-Storage know what they are talking about

“We are extremely proud to receive such impressive scores from our customers and it is in particular pleasing that our people score extremely high on customer service parameters. This illustrates why we believe that while self-storage might be regarding as a commodity industry, it is in reality a people industry, where our staffs ability to understand customer needs and treat everyone with a smile can make a difference. With high scores however also come commitment, and therefore City Self-Storage see the continuous development of our people and teams as extremely important in order to maintain this very high level of customer satisfaction.”

Niels Meibom-Larsen, COO Europe.